7 Weeks and still no contract!!!!

I gave Gert at MTN El Ridge all the paperwork he needed to transfer my account from one business account to another on the 20th Feb and was told it would take 3 days. Then I was dealing with Roscoe and he did nothing except blame their Telkom lines for being down and hardly responding to my numerous frantic emails. I then emailed MTN Customer Care on the 2nd March and only got a reply on the 13th to say they couldn’t help me either….. Then on the 31st March the day I needed my phone the most for work, MTN cancelled my contract. I then went to Mariette at the East Rand Mall Branch and gave her all the required paperwork and was told it would take 3 days, it is now 7 WEEKS and I still don’t have a contract. Who is going to reimburse me for all the airtime I have had to buy???? This is beyond ridiculous!!!!!!!!!