7 months with a phone that I am paying for

Dear MTN

On the 3rd of January 2020 I signed a contract with MTN for a Hisense Infinity H30 Lite. A little over 3 weeks later the phone was returned with a speaker problem. Then LOCKDOWN happened. I was very reasonable and understood that I would have to wait a while for any feedback on the phone. Months went by with the finger pointed to Hisense causing the delay. On 22 June I finally received the phone back only to return it a few days later with a different issue. A Hisense rep was in the store when I returned the phone and troubleshooted the issue. He agreed that the phone is faulty.

Here we are, 10th August 2020, 7 months after my initial return.

I have been nice, and I have been patient only because I have spare phone to use.

Please keep in mind that i have been paying my contract that is supposed to include a phone! I refuse to accept the same phone and I refuse to accept a new phone but the same model.

My next step would be to get my lawyer involved which I feel would be very unnecessary.

Thank You Irfaan