ZB
Zelda B

1 reviews | Active since Mar 2009

18 Dec 2015, 13:41

7 MONTHS LATER MTN ****** ME

AND THE SAGA CONTINUES. I UPGRADED 1 MAY THIS YEAR AND HAD 2.68GIG ON MY PHONE LEFT WHICH I PAID FOR. I ASKED THE CONSULTANT AT THE KOLONNADE BRANCH WILL THE GIG BE SWITCHED OVER AND I WAS TOLD YES. I HAVE BEEN SHUNT AROUND AND SENT FROM PILLAR TO POST AND STILL THIS IS NOT RESOLVED. NO FEEDBACK FROM MTN. YOUR CUSTOMER SERVICE SUCKS AND ITS NONE EXISTANT. I HAVE CONTACTED THE NCC AND I WAS PROMISED THEY ARE LOOKING INTO MY COMPLAINT AND STILL NOTHING. I WILL KEEP ON POSTING EVERYWHERE I CAN TILL THIS IS SORTED OUT. I PAID FOR THE EXTRA GIG AND THIEVING MTN IS IN BREACH OF CONTRACT. SORT THIS OUT NOW!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Dec 2015, 09:13
Official
Hello zeldab,

Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.

Kindly contact the store where the upgrade was done as we do not have the record on our side of the data that was left in the phone, please query this with the consultant and the store manager.

Kind Regards
Nompumelelo
REQ:***