1 reviews | Active since Sept 2015
7 months billing complaint
I was overcharged, was told refilled would occur in September 2015. Still nothing ... I get useless responses from hello Peter with no action. 2 months ago, my line was cut. I bought another SP simcard now as was corporate billing would assist and no response. I have said previously. .. don't respond unless you say u fixed my complaint but still I get it referred to the branch, to other departments and then nothing. The service is non existent. .. pathetic would be a compliment. From the call centre to customer care centre in Morningside in Sandton to the hello Peter team. So someone resolve my issue ... do t respond to this until you have done ... just to keep your hello Peter responses well which is misleading. ..resolve it!
Thank you for your post
As per our record we note that the matter was escalated Please be advised that on the 12/11/2015 for investigations for the invoice reference number REQ: *** and it was resolved on the 13/11/2015, data validation was email to you on the very same day. The report states that the charges are valid.
I have re-escalated the request to the billing department for the URL report to be sent to you for invoice numbers E*** and E*** Reference number REQ:***. I have also requested the billing department to investigate as to when was the usage limit set your MTH My MTNChoice 100min package. Please be aware that the turnaround time is 3 working days. For a follow up on the ref # contact customer care on 808
Thank you for bringing this matter to our attention
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post
As per our record we note that the matter was escalated Please be advised that on the 12/11/2015 for investigations for the invoice reference number REQ: *** and it was resolved on the 13/11/2015, data validation was email to you on the very same day. The report states that the charges are valid.
I have re-escalated the request to the billing department for the URL report to be sent to you for invoice numbers E*** and E*** Reference number REQ:***. I have also requested the billing department to investigate as to when was the usage limit set your MTH My MTNChoice 100min package. Please be aware that the turnaround time is 3 working days. For a follow up on the ref # contact customer care on 808
Thank you for bringing this matter to our attention
Regards
Nompumelelo
REQ:***
Best regards,