7 Months and counting

As per my previous complaint below - we have now had 3 COB's since Mike's reply and still no phone call from MTN

"I am soooooo fed up with MTN It has now been 7 months and counting. I have a open contract and after all the drama with my billings etc. some sod decided we have NOT messed her around enough, lets for the hell of it, change her billing and agreement to something else again. You just cannot get hold of anybody with the damn authority to once and all make sure that the correct thing gets billed every month." 

"Official private business reply

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

kindly be advised that will be in contact with you tomorrow before end of business.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team"