7 months after upgrade and still incorrect billing

6 months after upgrade and still no resolution to over billing I upgraded a MTN cell no ( ********** 318) through Mondo Mobile on 13 December 2017. The voice recording confirmed the upgrade without a new device to the value of R469 per month. In January the invoice was R929.00. Calls was logged between MTN and Mondo Mobile on numerous occasions to get this resolved without success. MTN REF - ********** 29 26 Jan 2018 call to MTN on 2 Feb 2018 (no feedback could be provided) reply from MTN on 4 Feb 2018 - ref 1- ********** 3634 claiming query is resolved. MTN ref ********** 44 logged as query has not been resolved - 15 Feb 2018. MTN ref ********** 95 logged query as no feedback was provided - 23 Feb 2018.

Mondo Mobile ref 9179 on 23 Feb 2018

MTN ref 1- ********** 0194 logged query as no feedback was provided

MTN ref 1- ********** 1626 logged query as no feedback was provided.

The voice recording of the contract was sent to Geraldine Marion @ Richards Bay Direct MTN store by Tia Moonsammy form mondo mobile.

I have also asked for a copy of the documentation

The voice recording was also sent directly to Malinee Laikram ********** at MTN on 27 Mar 2018.

A email was sent to Malinee on 4 Apr 2018 requesting feedback - no reply.

The subscriber agreement was sent from Mondo Mobile on 10 Apr by Rasool Ngcobo. I phoned Chantelle at mondo mobile on 11 Apr requesting more information and a new query was logged for MTN - ref 1- ********** 8426 to correct the problem.

The voice recording clearly states on at least 3 occasions the cost of R469 per month. The package agreed upon includes 350 min talk time, 350 sms and 5GB data. The voice recording also confirms that no device will be taken with this offer as I will use the existing handset that I have.

Every Month since the upgrade I am invoiced R929.

I also have spoken to Chantelle and Tia at Modno Mobile on tel ********** .

According to Mondo Mobile the paperwork they submitted to MTN is correct. The subscriber agrrement I received was sent from MTN and does not show any amounts.(Only codes which i have no idea what it means)

I have also queried from Chantelle at Mondo Mobile to confirm if the paperwork they sent through to MTN is correct. I have not received a straight yes or no answer

I lost count of the number of calls made to both these companies.

MTN ref 1- ********** 8426 logged 11 April 2018 MTN ref - ********** 27 logged 18 Apr

On 25 Apr 2018 i did a review of Mondo mobile on Hello Peter. I have received a call from Mondo asking for a couple of days to sort this out.

on 2 May 2018 I received a call from Mondo stating that they have sent through an ammendment to my contract to sort this out with MTN (I did not receive a copy of this paperwork)

On 3 May I received a sms from MTN with ref 1- ********** 3286 informing me that the query has been escalated.

On 14 may i received a call from Mondo claiming that they have received confirmation from MTN that all has been sorted out and that MTN will refund me the amount over charged as well as correct the monthly billing amount

It is now 1 June 2018. The incorrect amount was deducted from my bank account AGAIN.

Phoning MTN and query the ref no received on 3 May 2018, the agent informed me that the incorrect documentation was sent through to them by Mondo Mobile and that I should go back to Mondo and get the correct documents.

So again i have gone full cicrle without making any progress.

I have been on the line with MTN for 45 minutes and they drop the call.

1 June 2018 - spoke to Viven Naidoo at Mondo will follow up with MTN. It is now 13 June 2018 and no response from Mondo.

Mondo rep**** soon after 13 June 2018 confirming that the documentation with the correct information was now sent to MTN.

on 10 July 2018 I received a mail from MTN with a link to view my next bill. I can see some changes were made with regards to the package that I upgraded to. The package amount has been corrected but I am still been billed for a device I DID NOT take when I upgraded in December 2017.

WHAT DO I NEED TO DO TO GET THIS SORTED OUT ONCE AND FOR ALL.