1 reviews | Active since Aug 2015
7 different queries I am not getting resolved
I have several queries that are taking a long time to be resolved :<br> <br> 1) Changing my Self Service Spend Limit to R50 for my 3G sim (They give you a number to dial which doesn't work so you cannot do it yourself, it has been escalated to credit Management team) - ***<br> <br> 2) Changing my usage limit to R100 for my cell phone - *** <br> <br> 3) PSD charges that are incorrect for my 3G - ***<br> <br> 4) Sms charged that I did not send from my 3G ****le Unit - ***<br> <br> 5) Charged for sms's for number 31951 even though I have free sms's still available, asked for clarity how this works - ***<br> <br> <br> And then 2 queries from the previous month's bill that I still have not received answers that makes sense, responses haven't addressed my actual query :<br> <br> 6) Incorrect sms charges for my cell (7 Jul - 7 Aug) where I was charged even though I had 200 free sms's - ***<br> <br> 7)Incorrect call charges for my cell (7 Jul - 7 Aug) where I was charged even though I had 100 free minutes - ***<br> <br> You get copy and paste answers if you email customer support, if you comment on Facebook, and even if you complain on hello peter so good luck to us all!
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Due to the late receiving of this post from the Hello Peter Team, kindly write back to us if the issues have not been resolved.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Due to the late receiving of this post from the Hello Peter Team, kindly write back to us if the issues have not been resolved.
Kind Regards
Siphumezo
REQ:***
Best regards,
I never received any kind of feedback on my query - no surprise there!
I never received any kind of feedback on my query - no surprise there!
