7 days return policy actually just 6

<p>I took out a contract with MTN on Sa****ay the 18th of June. I was approved and collected my phone that afternoon, leaving the shop at 17:00. I experienced a issue where my phone went off and did not come on again, until I put it on charge. As it had 78% battery life, the issue was not that it was flat. The same happened again after that, where the battery was at 93%. </p> <p>I also had issues with my WiFi, where it says connected, but doesn't actually work. Sa****ay morning, the 25th of June I returned to the shop in order to get assistance within my 7 day period, just to be told that my 7 period is passed. Apparently the Sa****ay that I collected my phone on, was considered the first day of the 7 day period (even though I walked out of the shop as they closed).<br />In order to get assistance now, I need to take my phone in for ''warranty repairs'' which will leave me without a phone for a week.. possibly.<br />Whether the shop attendants are as incapable of helping as they say, or just unwilling, I can't say, but I left the shop feeling ******* and cheated on the 25th. <br />This kind of service is unacceptable and downright pathetic, especially considering I was within my 7 days. I shudder to think how I'll be treated as a client for the next 2 years if this is how I'm treated within my first week.<br />I can't recommend MTN to anyone with a clear conscious at this time</p>