7 Days Later and Still No Contract – Shocking Service from MTN

It has now been 7 days since we started the process of signing a new contract deal with MTN, and the deal is still not active. What makes this worse is that we had to port the number ourselves from FNB Connect to MTN, without any confirmation upfront on whether we even qualified for the deal.

We were assured that everything would be fine, and that the contract would be loaded without delay. Yet here we are, a full week later, with no service, no feedback, and no resolution.

I’ve been a loyal MTN customer for over 20 years, and I am utterly disappointed at how poorly this has been handled. The lack of communication and accountability is unacceptable.

MTN, please urgently explain what has caused the delay and when I can expect the contract to be activated. I expect immediate resolution, this is simply not good enough.