7 days before they will even answer a claim !!

On Monday 28th Sept I went into Fourways's branch advised the damage and was given a form to fax or email to them. (Not sure why they cannot do this since I have taken the time to drive to them) Did both on Tuesday plus submitted on web for good measure.<br> NO RESPONSE.<br> On Friday submitted a complaint on the web only to get a response saying will get back to me in 5 days !!!!<br> (it was an automated mail- so really have no idea when they will get back to me)<br> <br> At this point after 4 days I have not even handed in the phone. Who can live without a phone for 2 weeks (which I am sure is how long this will take - if I am lucky)<br> <br> I suppose this is one way of avoiding paying out claims. The most annoying thing is they do not even answer there phones (especially the insurance one) if you complain in the shop they just stare at you dumbly.