CO
Chante O
1 reviews | Active since Dec 2014
26 Sept 2015, 14:26
7 days and still waiting on sim swop to be activat
On sat 19/9 I went to the Mtn in the waterfront where I received great service . Upgraded my contract and did a sim swop . However the sim to date has not been activated. I have called the call centre numerous times to have this matter resolved but still no luck . It's been a week and a matter that has a turn around time of 2 to 48 hours this is beyond pathetic. I was promised by another call centre agent that it will be working today and still nothing.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Sept 2015, 23:27Hello cohlson13011,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
A inspection has been done on your number and we see that the Sim swap has been successfully done.
Please note that an escalation has been sent to our customer service division
to follow - up with your request .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
A inspection has been done on your number and we see that the Sim swap has been successfully done.
Please note that an escalation has been sent to our customer service division
to follow - up with your request .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***
MTN South Africa's reply26 Sept 2015, 23:27
Official
Hello cohlson13011,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
A inspection has been done on your number and we see that the Sim swap has been successfully done.
Please note that an escalation has been sent to our customer service division
to follow - up with your request .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
A inspection has been done on your number and we see that the Sim swap has been successfully done.
Please note that an escalation has been sent to our customer service division
to follow - up with your request .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
REQ:***