7 day obf policy non existent

I feel as if mtn does not care for the normal client . Mtn had not assisted me with my obf for over a month now and has not contacted me . I have called the hvrc department that tried to assist me but also lost interest in service . Im truely disappointed in mtn as a loyal customer I feel absolutely betrayed and abandoned. I just want someone to call me and take responsibility and not just pass the buck . We as customers deserve service and I would like someone to contact me with a solution . I would like to cancel my upgrade and look at my options . I do not want to pay for a tablet that I did not have . Samsung tab e ********** 496