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Not even sure where to begin but I just wanna express my disappointments with your service.

I received a call from MTN on 30/11/2023 at around 17:11 and the consultant informed me of the black Friday data deal they were running at that time.

She sold the deal to me and I bought it, I was on a another deal at that time and I advised her to cancel the existing one as it was coming an end in December and replace with the black Friday deal, which she confirmed that she did.

To my surprise ,the new deal was approved and has been cancelled on the system without me knowing and I get debited R752 for the old deal which I was paying R320.

I reversed the debit order and went straight to Mtn where they couldn`t help me but gave a number to call which I did and spoke to Lindo who was not even helpful at all.

I sent an e-mail to complains@mtn copying the so called "Brian" on 06/02/2024 and no response to date