NM
Neil M
1 reviews | Active since Jun 2015
12 Jun 2015, 15:30
650 airtime charged??
Hi, I have charged for call usage on my Tablet sim, What is going on I have not made any calls on it. I have no there point of contact as you call center is closed! and the is no self help for this!
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Replies (1)
MTN South Africa's replyOfficial
19 Jun 2015, 08:36Hello nmt,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for the invoice dated 2015-06-13, you get charged when you use more than 1GB in a month.
Your data calculation for the month is 1.***GB, which means you have used more than 1GB. You were charged for the *** kb that were used not calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for the invoice dated 2015-06-13, you get charged when you use more than 1GB in a month.
Your data calculation for the month is 1.***GB, which means you have used more than 1GB. You were charged for the *** kb that were used not calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 08:36
Official
Hello nmt,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for the invoice dated 2015-06-13, you get charged when you use more than 1GB in a month.
Your data calculation for the month is 1.***GB, which means you have used more than 1GB. You were charged for the *** kb that were used not calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for the invoice dated 2015-06-13, you get charged when you use more than 1GB in a month.
Your data calculation for the month is 1.***GB, which means you have used more than 1GB. You were charged for the *** kb that were used not calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,