ZB
Zelvin B
1 reviews | Active since Nov 2015
10 Jan 2016, 22:05
60 days later and still waiting
We have no coverage at our home for MTN. Made a request for a coverage booster. Got an email where they said they will contact me with in 10 days. This was the 11th of November. Nobody has contacted me regarding this matter. Still no coverage. Maybe it's time to switch.<br> ref ***
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MTN South Africa's replyOfficial
11 Jan 2016, 09:38Hello Zelvin Botha,
We are truly sorry for the inconvenience caused.
We've perused the request that was logged on your behalf and we see that the coverage for your area was to be redirected from another tower in the area.
We have now notified the technician assigned to the request and requested that he address the matter accordingly. We have also requested that he make contact with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've perused the request that was logged on your behalf and we see that the coverage for your area was to be redirected from another tower in the area.
We have now notified the technician assigned to the request and requested that he address the matter accordingly. We have also requested that he make contact with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Jan 2016, 09:38
Official
Hello Zelvin Botha,
We are truly sorry for the inconvenience caused.
We've perused the request that was logged on your behalf and we see that the coverage for your area was to be redirected from another tower in the area.
We have now notified the technician assigned to the request and requested that he address the matter accordingly. We have also requested that he make contact with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've perused the request that was logged on your behalf and we see that the coverage for your area was to be redirected from another tower in the area.
We have now notified the technician assigned to the request and requested that he address the matter accordingly. We have also requested that he make contact with you.
Regards
Tim
MTN Complaints Management Team: REQ:***