6 Years of exceptionally poor service, need help!!

MTN Centurion Mall branch – We are very frustrated, disappointed and highly annoyed as for the past 3 upgrades (thus, 6 years), we have been attempting to change the contract to my son's name. This exercise MUST be done with both parties present, which means leaving work early or spending a Saturday at MTN Centurion. Each time, without fail, clearly *********** staff finds a different excuse for not being able to assist us. These excuses include but are not limited to 'the system is not working' (which I don't believe it ever has). On each occasion, our visit lasted no less than 2 hours of pure incompetence, pathetic customer service and lack of care. With the most recent fruitless visit on 13 June 2023 from 17h00 to 19h00. Is it even possible for MTN to transfer the contract into someone else's name? We need urgent and competent staff to enable a simple change in contract. Can MTN please show some respect for their customers by resolving this simple matter speedily?