6 WEEKS REPAIRS/ NO FEEDBAC/ NO CALLS/ NO SMS/ NO QUOTE

I'm very angry and very disappointed, at the level of service received from MTN and Huawei, my P8 lite 2017 model was booked in at the MTN store at westgate mall in October 31, 2017 . I was told repairs take 6 weeks, but I will get a sms, and call with notifications of the repair, as well as a quote, as my cracked screen will be need to be repaired as well. TO DATE NO CALL, NOT SMS, NO QUOTE. I went to MTN, and was told I'm of the turnaround time, and that I should wait another week. Reason for my phone to be booked in, software update that i couldn't do myself, as the phone will only download till 5% and then stops, tell me how does a phone sit at the repairs for 6 weeks with no update, IF YOU THINK IM GOING TO PAY FOR A SCREEN REPAIRED WITHOUT A QUOTE AND KNOWING THE PRICE, YOU AS MTN AND Huawei YOU WOULD HAVE LOST YOUR MINDS. YOUR SELAS SERVICE ITS ABSOLUTELY AMAZING, YOUR AFTER SALES SERVICE ITS ****NDOUS, REDICULOUS, AND ABSOLUTELY APPULING TO SAY THE LIST, IM INCONVINIANCED FOR SIX WEEKS, I USE MY PHONE FOR WORK, WHAT THE HELL DO YOU THINK IM USING IN THE INTERIM??????????????????????????????????????? I WANT MY PHONE AND I WANT IT NOW..