Hellopeter
Share Your Experience
RW
Riaan W

1 reviews | Active since Apr 2014

15 Nov 2018, 15:08

6 WEEKS LATER - DATA SHARE STILL NOT WORKING ON ONE SIM CARD

Unbelievable. Our Data share saga is still ongoing. I am so tired of excuses. I've driven up and down doing sim swaps, called the call center on more occasions that is reasonable in anyone's book, have purchased additional sim cards, swapped sim card's around all the phones in the house, dealt with Portia on numerous occasions via phone and mail, and 6 weeks later NO JOY. I am still paying for a service that is still not working. It is definitely an INTERNAL MTN problem as the handset works with all the other MTN sim cards 100%, but my son's number still will not work on data share, even after a sim swap. I bought a new pre-paid sim, linked it to MTN data share and it worked immediately. WHAT NOW MTN. My son does not want to change his number. PLEASE PLEASE get this working.

0
Replies (2)
RW
Riaan W's update16 Nov 2018, 08:30
Reviewer Update
What really upsets mostly is the LACK of response in a TIMEOUSLY matter. My son was NOT contacted again on the 12th after he was instructed to test the connection again. I mailed Portia that it is not working on the 12th, 13th and again on the 14th stating that I am waiting for feedback. ZERO reply. It is ANOTHER week that passed. I really believe this matter should be escalated to a priority meaning there should be someone actioning this on a DAILY basis and not once a week. I don't want to hellopeter all the time, but it seems it is the only way to get action from MTN. I am really, really disappointing. And apologizing does not help MTN. Get the issue RESOLVED.
RW
Riaan W's update20 Nov 2018, 09:35
Reviewer Update
So. Portia called me on Friday 16th Nov. Told me the matter is still at Technical and that "hopefully" we will have an answer today (that is now Friday). Not a peep. Monday. Not a peep. Wrote a follow up e-mail yesterday at 2pm. Guess what. Still ZERO feedback or resolution........ It is getting to 2 months now paying for a service that we cannot fully use.