nF
nicky F
1 reviews | Active since Jun 2013
05 Jan 2016, 14:15
6 rude actions in 6 minutes!
Teller 3 - 11:38am today (5/1) managed 6 rude actions in the 10 minutes it took her to do our sim swop.<br> 1 - She wore no name badge so cannot report by name.<br> 2 - She checker her Facebook account while \serving"us.<br> 3- She took 2 personal calls"
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Replies (1)
MTN South Africa's replyOfficial
08 Jan 2016, 11:50Hello nickyfetting,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Area Manager in Hemmingway Mall for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Area Manager in Hemmingway Mall for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply08 Jan 2016, 11:50
Official
Hello nickyfetting,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Area Manager in Hemmingway Mall for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Area Manager in Hemmingway Mall for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***