NM
Ndabe M
1 reviews | Active since Jul 2018
28 May 2019, 14:02
6 months waiting for product from MTN
Last year during the Black Friday sale (yes, Black Friday) I received a call from a call centre on behalf of MTN. I was sold two phones, an iPhone 8 and a Hisense phone+ TV set. The two phones arrived but since receiving them I didn't get the TV set and have been trying reach MTN SA regarding this for the last 6 months. In February they started deducting the debit order that includes the Hisense phone+ TV, as they said they would. Now the issue is I still don't have the TV going into June and MTN continues to deduct from my account.
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MTN South Africa's replyOfficial
29 May 2019, 10:10Good day Ndabe
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 May 2019, 10:10
Official
Good day Ndabe
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team