1 reviews | Active since Feb 2016
6 Months - still can't fix my self services
<p>I have begged, pleaded, complained and shouted about my self-services not working for the last 6 months.</p> <p>I can't buy data, it just says "Insufficient aritime". I'm on a contract. The limit is adequate. But it just doesn't work.</p> <p>Each time I need data I have to go through the call center and over weekends this is a nightmare! </p> <p>They have reset my sim card, they have reloaded the services, they have escalated to technical, who I never hear from....and now I have simply given up. </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May suggest that you consider doing a sim swap. You will keep your cell number and change your sim number. It should resolve the problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May suggest that you consider doing a sim swap. You will keep your cell number and change your sim number. It should resolve the problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********