RN
Ralie N
1 reviews | Active since Jun 2015
08 Jun 2015, 18:30
6 months stil not cancelled
REF NO *** ON 20 APRIL 2015 @ 12H50 THIS WAS MY LAST OF +- 6 cALLS I hAD TO MAKE TO CANCEL MY CONTRAC WHICH I HAVENT USED FOR YEARS. IT WAS CONFIRMED THAT IN 30 DAYS THIS WILL BE CANCELLED I WONT PAY FOR THE EXTRA CONTRACT? MY PHONE WAS CUT OFF AGAIN TODAY WHEN I SPOKE TO SIBONGILE TODAY MY REF *** SHE CONFIRMED MY CONTRACT WAS STILL NOT CANCELLED! DZE TO THE STRIKE BULL **** IF THEY CAN CUT OFF THEY CAN CANCEL TO I DO HAVE REF NO AND PERSONS OF THE PAST 6 MONTHS! MY NEXT COMPKAIN FOLLOWS BUT IN BEELD NEWSPAPER?
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MTN South Africa's replyOfficial
10 Jun 2015, 12:08Hello mike51,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is an amount of R442.35 that is outstanding. When the amount has been settled, the contract will be cancelled.
The contract cannot be cancelled when it has an outstanding amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is an amount of R442.35 that is outstanding. When the amount has been settled, the contract will be cancelled.
The contract cannot be cancelled when it has an outstanding amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply10 Jun 2015, 12:08
Official
Hello mike51,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is an amount of R442.35 that is outstanding. When the amount has been settled, the contract will be cancelled.
The contract cannot be cancelled when it has an outstanding amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is an amount of R442.35 that is outstanding. When the amount has been settled, the contract will be cancelled.
The contract cannot be cancelled when it has an outstanding amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***