AM
Amy M
1 reviews | Active since May 2015
02 Nov 2015, 13:39
6 months since insurance claim
I submitted a claim 5 months ago. My device needs replacing but I haven't heard from MTN in 6 months. I have repeatedly tried to contact MTN but get cut out every time. Despite their pathetic insurance service, every call I make cuts out after max 2 minutes. I am at my wits end with MTN and since I can't get hold of them, I am resorting to Hello Peter and social media. <br> I am desperate for my replacement phone and am sick of paying an arm and leg for service that I don't receive. please can someone help me!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 21:51Hello Amy Beth,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the below response from our insurance department
BER- - - Equipment
***......Insurance claim approved: EGAIN ***
CLAIM REF NO: 442002
MTNEXCESS: R1000.00 payable by client at Store
MTNHSCLM: Sony Ericsson Z3 Compact OR ANY HANDSET VALUED @ R 8,399.00
MTNSIMCLM: None
Client to complete Changes to Insured Details Forms and forward documents to email ***
EMAIL:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the below response from our insurance department
BER- - - Equipment
***......Insurance claim approved: EGAIN ***
CLAIM REF NO: 442002
MTNEXCESS: R1000.00 payable by client at Store
MTNHSCLM: Sony Ericsson Z3 Compact OR ANY HANDSET VALUED @ R 8,399.00
MTNSIMCLM: None
Client to complete Changes to Insured Details Forms and forward documents to email ***
EMAIL:***
warm regards
mike
MTN South Africa's reply02 Nov 2015, 21:51
Official
Hello Amy Beth,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the below response from our insurance department
BER- - - Equipment
***......Insurance claim approved: EGAIN ***
CLAIM REF NO: 442002
MTNEXCESS: R1000.00 payable by client at Store
MTNHSCLM: Sony Ericsson Z3 Compact OR ANY HANDSET VALUED @ R 8,399.00
MTNSIMCLM: None
Client to complete Changes to Insured Details Forms and forward documents to email ***
EMAIL:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the below response from our insurance department
BER- - - Equipment
***......Insurance claim approved: EGAIN ***
CLAIM REF NO: 442002
MTNEXCESS: R1000.00 payable by client at Store
MTNHSCLM: Sony Ericsson Z3 Compact OR ANY HANDSET VALUED @ R 8,399.00
MTNSIMCLM: None
Client to complete Changes to Insured Details Forms and forward documents to email ***
EMAIL:***
warm regards
mike