1 reviews | Active since Sept 2015
6 months of woe and false contracts
In March of this year, under false pretenses, I was sold a contract for an iPad. Upon realising what had happened, I immediately returned the iPad (which had never been used) within 4 days, and cancelled the contract. I was assured that there would be no penalties and that the contract would be cancelled.<br> <br> 6 months later, I am STILL being charged for this contract. I have personally been into the MTN store at the waterfront 5 times. I have made over 10 phone calls. I have been assured repeatedly that it would be cancelled and I would be reimbursed, yet every month, I get charged again. No one at MTN seems willing or able to help, and I keep saddled with enormous bills.<br> <br> I am at my wits' end. And this is my last resort. I will be cancelling all my MTN contracts and spreading the word that MTN has fleeced me of my money. The entire MTN V&A staff has been amateurish, rude and unhelpful. I can't wait to go somewhere else.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
