1 reviews | Active since Nov 2011
6 MONTHS OF UNAUTHORIZED BILLING!!
My contract for my ipad ended with MTN in October 2015, I phoned in to confirm that it was finished and a lady advised me that 1 final payment of R103 will be taken off my account which I was fine with, this very same \last payment\" has been continuing ever since for the last 6 months including this month! I phoned in last week and another lady confirmed that she would sort this out and that my money will be paid back to me, I have still not recieved any money back or confirmation of this debit order stopping!!!! I am absolutely livid that they just don't seem to care! R100 month every month eventually adds up and why must i pay for something that is paid up to date!!?? I am really hoping that something will be done..."
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***