DM
Dihan M
1 reviews | Active since Mar 2014
07 Oct 2015, 09:18
6 Months of complaining, billing error CONTINUES
MTN has failed to rectify my billing ERROR, since date of signature. <br> <br> In essence, they are *****ING money. Their lack of interest in resolving the billing problem is ridiculous. Their primary concern is luring VICTIMS in and they do not care about CUSTOMER service.<br> <br> Please see below links for original posts.<br> <br> http://hellopeter.com/mtn/complaints/upgrade-signed-for-r589-being-billed-r***<br> <br> http://hellopeter.com/mtn/complaints/mtn-posted-problem-has-been-resolvedit-hasnt-***<br> <br> Utterly disappointed and frustrated.
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MTN South Africa's replyOfficial
07 Oct 2015, 15:31Hello Dihandem,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for R59.95 +294.98+R156.23 in September month. In August month credit for R67.25 passed to the account.
The subscription fee before June month was R589.00, note in June month the subscription increased with R19.00 depending on the package. The subscription fee is since June is R608.00. The itemized billing service and SIM insurance is not included in the package and will be charged additional to the account. Subscription fee R419.99 +R189.00 (promo)=R608.00, the promo fee is part of the subscription fee.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for R59.95 +294.98+R156.23 in September month. In August month credit for R67.25 passed to the account.
The subscription fee before June month was R589.00, note in June month the subscription increased with R19.00 depending on the package. The subscription fee is since June is R608.00. The itemized billing service and SIM insurance is not included in the package and will be charged additional to the account. Subscription fee R419.99 +R189.00 (promo)=R608.00, the promo fee is part of the subscription fee.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply07 Oct 2015, 15:31
Official
Hello Dihandem,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for R59.95 +294.98+R156.23 in September month. In August month credit for R67.25 passed to the account.
The subscription fee before June month was R589.00, note in June month the subscription increased with R19.00 depending on the package. The subscription fee is since June is R608.00. The itemized billing service and SIM insurance is not included in the package and will be charged additional to the account. Subscription fee R419.99 +R189.00 (promo)=R608.00, the promo fee is part of the subscription fee.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for R59.95 +294.98+R156.23 in September month. In August month credit for R67.25 passed to the account.
The subscription fee before June month was R589.00, note in June month the subscription increased with R19.00 depending on the package. The subscription fee is since June is R608.00. The itemized billing service and SIM insurance is not included in the package and will be charged additional to the account. Subscription fee R419.99 +R189.00 (promo)=R608.00, the promo fee is part of the subscription fee.
Kind Regards,
Alice van der Merwe
***