1 reviews | Active since Mar 2009
6 months, no delivery
This is a big ****. They called my dad, who is 63 and a dialysis patient and retired. They convinced him to do an upgrade with them and up to now, they havent bothered to deliver his phone. His sickly and retired and he seriously cannot be worried about things like this and continuously chasing up on it. His been paying over R800 a month for a phone, he doesn't have. I tried calling numerous times today on ********** , nobody answers. So in other words, i have no way to get hold of them. Spoke to John on the 2 Feb 2018, he promised, the phone will be delivered, nothing. Worse experience ever. HOW CAN MTN BE AFFILIATED WITH SUCH A COMPANY. THERE IS ONLY COMPLAINTS ABOUT THEM. THEY SHOULD NOT BE ALLOWED TO DO MTN UPGRADES.
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation we have sent an urgent request to our channel support to have the upgrade cancelled as per your request,we still awaiting for feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation we have sent an urgent request to our channel support to have the upgrade cancelled as per your request,we still awaiting for feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,