KP
Kobus P
1 reviews | Active since Jul 2014
07 Apr 2016, 18:26
6 months later still not connected
I have settled the total oustanding amount + reconnection fee last year (Oct 2015). My phones are still off.<br> I have spoken with the \legal dept\" (VVM) and they keep telling me that the account has been settled and that they have sent an email to MTN to re-connect. When speaking to MTN they tell me that the account is with VVM and that they can not assist me. Can any body please tell me who can assist me? "
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MTN South Africa's replyOfficial
08 Apr 2016, 08:15Hello kpretorius121,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our legal division to assist with the account which was handed over. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our legal division to assist with the account which was handed over. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply08 Apr 2016, 08:15
Official
Hello kpretorius121,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our legal division to assist with the account which was handed over. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our legal division to assist with the account which was handed over. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.