1 reviews | Active since Oct 2009
6 MONTHS LATER and I AM STILL TRYING TO CANCEL
Frustrated beyond believe!!! <br> <br> I have tried since 1st July 2015, which by the way, was several months before the end of my contract to notify MTN to cancel my contract on the the due date. <br> <br> I am STILL getting billed and debit orders are processed against my bank account to date - 01 January 2016.<br> <br> REALLY . . . 6 MONTHS and STILL my contract could not be cancelled??? <br> <br> In the midst of the the numerous emails . . . we were asked, what MTN could do to continue to offer us a contract. <br> Once again, REALLY . . . WE DO NOT WANT TO DO BUSINESS WITH A COMPANY WHO FAILS TO UNDERSTAND WHAT A SIMPLE REQUEST TO CANCEL A CONTRACT MEANS. Furthermore, most certainly NOT with a business that thinks that because they have our banking details they have CARTE BLANCHE to our money. No debit orders will be honoured for something that was cancelled MONTHS ago!!!<br> <br> This is a final request for a person in a SENIOR POSITION at MTN to contact us to resolve this matter once and for all.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
