JD
Jason D
1 reviews | Active since Sept 2015
24 Feb 2016, 10:22
6 months later
6 months later still no Url statment unable to pay account until the actual statment can be produced on usage, unable to pay cell phones apart from data plan as instructed by your call center staff, so how exactly is this to be resolved if you cant produce why im being charged so much other then you tell me its that amount with no paperwork to back it up should i just trust you?? Now with legal department who cannot understand they cant contact me on my number as they have disconnected it really now thats not rocket sience this is the lost referance i have on the internet.<br> <br> REQ:***
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MTN South Africa's replyOfficial
25 Feb 2016, 21:55Hello jasd,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply25 Feb 2016, 21:55
Official
Hello jasd,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***