6 MONTHS AND STILL WAITING!!!

We have been paying insurance to Nashua and then to MTN (they handed the accounts over to MTN) since the inception of this contract - money is happily taken off our account every month. THEN came time to try and claim on a repair and 6 months down the line we've gotten nowhere. The rep has been in personally three times and gets shoved from one person/dept to another. Its a nightmare trying to get through to the number they give for Repairs - ***. We finally got through last week and were told that our matter would be escalated. It's now the 29th April and guess what - nothing, nada, nix. It's truly pathetic but one thing is for absolute sure ...... we will NEVER EVER take another contract out with MTN!!!! EVER!!!!! PS I've been sitting on the phone now for 10+ minutes with no answer. What a waste of time.