6 months and no resolve

This is my second complaint regarding my account on Hello Peter as I am beyond frustrated with the lack of service and feedback from MTN. My upgrade was done telephonically with Kreeson and unfortunately my package was not set up as what was discussed verbally. I would suggest you listen to the voice recordings. I tried calling the number he provided numerous times to ensure that my account was set up incorrectly with no success. It was during the strike period. I noticed my account ran a bill in the first month which was incorrect and so tried calling again to have it corrected. No success. I then sent emails to customer care dating back to the 30 June. No feedback. Eventually the Cape Road PE branch assisted and requested the account to be set up correctly. However, during this period my account ran a bill and I was charged excessive out of bundle rates. This was not my fault and nobody could assist me to have it changed. I will not be held liable for MTN's mistake and poor service. My account is now suspended as they are demanding I pay this amount. I want my account to be credited accordingly and to finally be resolved. It's been 6 months and I find this unacceptable.