6 month repair delay
<p>In January my wife Debbie Gardner contacted MTN Springs to have her Samsung repaired under insurance. It took 3 months to get the original paperwork to prove there was insurance and the phone issued by Springs did not correspond with the paperwork too! EVENTUALLY the phone was collected and the requested excess paid BUT still no phone repaired and now they want a another excess!! PLEASE HELP!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for the response. I would really appreciate something to happen soon because its been dragging on since JANUARY and we need that phone urgently!!
Regards
Bruce Gardner
Thank you for the response. I would really appreciate something to happen soon because its been dragging on since JANUARY and we need that phone urgently!!
Regards
Bruce Gardner