1 reviews | Active since Nov 2012
6 month old Iphone not working
I upgraded one of my contracts on the 10th March 2015 and got the Iphone 6. Approx. 2 months ago, the phone stopped charging. We tried different plug pints, different chargers and even different connections and nothing worked. This happened on a Friday. We tried a few times over the weekend with no luck. I then took the phone back to Northgate and all of a sudden it started charging. This past Friday ****h September) the same thing happened. I managed to get a day off work yesterday to take the phone in.<br> <br> I was told that I am now out of my 6 month warranty and that I would have to send it in for repair. When I told them that I am only a few days out of the 6 month warranty and that it has been in before for the same thing, I was told to go to Midrand and \sweet talk"them.<br> <br> I can not take time off work to go to Midrand as I work in Randburg. I have already taken 2 half days leave to sort this out and can not afford to take any more days off. <br> <br> Why cant Northgate sort this out for me as they are the dealers I went to to do the upgrade?? I have 5 contracts with MTN"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Kindly be advised that you may book in your phone for repairs at MTN, Northgate. If you have installed Find My Phone, please remove or uninstall the service when sending the phone in for repairs. If this is not done it does not allow for any modifications to be done or assessments to be done on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Kindly be advised that you may book in your phone for repairs at MTN, Northgate. If you have installed Find My Phone, please remove or uninstall the service when sending the phone in for repairs. If this is not done it does not allow for any modifications to be done or assessments to be done on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,