6 Month Insurance Claim

After submitting almost 15 claims to mtn insurance on a handset which is completely broken Ive resorted to changing networks. <br> I was a loyal contract customer for 8 years and have now terminated it. The costs I have incurred trying to email and fax the claim is tremendous still without any feed back from mtn insurance.<br> Calling the insurance is a nightmare as they almost never pick up or you call is sure to be dropped.<br> As a full time employee it is extremely difficult to hold on the phone for countless hours...all in vain