1 reviews | Active since Jun 2009
6 days after fibre activation and still not router!!!!!!! Absolutely no assistance
Absolutely terrible service from MTN fibre!!!!! I app**** for fibre and sent my documents through on the same day. The application was processed and after much effort to get the order sent to the FNO(I had to phone about 6 times because every time i phoned my order could not be picked up on the system). I eventually got an email from Vuma on the 1st saying that the line has been successfully activated, today is the 6th July and I am still waiting for the router to be delivered. I have been phoning MTN, supersonic and Vuma and no one is of ay help. The last update was that RAM couriers will be delivering the router by latest yesterday and until now, no word from RAM to schedule a deliver at all!!!!! In the meantime I have had to buy out of bundle data for 6 devices and i will probably still have to pay full months payment from the time the line was connected but i had not received the router or enjoyed the service !!!!!!
every time i phone someone is escalating but nothing happens!!!
The number that needs to be ported from vodacom to mtn is *** and thats also the number the data needs to be loaded on. I have now sent a follow up email to *** becaise there is no contact number to phone and speak to a humen being or a complaints number to escalate this to .
Infact even when i follow up on the fibre the number for MTN fibre and Supersonic both state that they are open from 8-1 on a Saturday but then says you have reached us outside working hours and the call drops!!!!!!
The number that needs to be ported from vodacom to mtn is *** and thats also the number the data needs to be loaded on. I have now sent a follow up email to *** becaise there is no contact number to phone and speak to a humen being or a complaints number to escalate this to .
Infact even when i follow up on the fibre the number for MTN fibre and Supersonic both state that they are open from 8-1 on a Saturday but then says you have reached us outside working hours and the call drops!!!!!!
I have never come across service this bad .... and its not lack of knowledge or rudeness its the fact that no one is available at all, there are no contact details, no one takes accountability, everyone is escalating, and no one comes back to you. On both mt Fibre line and the data line. I have been waiting on fibre installation for 9 days and a simple port for 3 days, which is supposed to take 24 hours ??????
I have never come across service this bad .... and its not lack of knowledge or rudeness its the fact that no one is available at all, there are no contact details, no one takes accountability, everyone is escalating, and no one comes back to you. On both mt Fibre line and the data line. I have been waiting on fibre installation for 9 days and a simple port for 3 days, which is supposed to take 24 hours ??????