1 reviews | Active since May 2012
6 day old Phone in for repiar for over 6 weeks
<p>I upgraded my phone to the new Samsung S7 on the 2nd June 2016 - after less than 6 days, the screen chiped at the top near the ear speaker. it has been in for "repairs" since then, no word from MTN Kokstad, no news from MTN Repair centre.</p> <p>i have been a long standing loyal business customer with MTN for over 16 years - i need some urgent feedback on where my phone is, whats the status of the repairs as this is getting long winded now.</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for the reply Thabelo - when can i expect this call?
Thank you for the reply Thabelo - when can i expect this call?
Good Morning Thabelo - im still waiting for your call?
Good Morning Thabelo - im still waiting for your call?