6 day old Phone in for repairs for over 6 weeks - 2nd post

<p>Good Morning Thabelo - this is my 2nd post regarding your previous reply to my issue.. please see your response dated 21/07/2016 - "The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. " to date i have not had any calls from you or MTN regarding my issue of the phone being away for so long.</p> <p> </p> <p>Thabelo, its not my place to have to take it up with the kokstad branch as every single call agent has told me, this is an MTN issue that needs to be resolved with a matter of urgency which i feel there isnt any considering you have told me it has been escalated.</p> <p>Thabelo, if this is just a method of pleasing your Social CSI with empty promises, im sorry MTN and you have missed the boat totally here.</p> <p> </p> <p>i expect a call from MTN to get this issue resolved ASAP.</p> <p>i have bought a product from you, and am paying for something that i dont have - this is not customer service Thabelo.</p> <p>how long does one have to wait for a follow up call from someone who can actually help me?</p> <p> </p> <p>regards</p> <p>one irrate customer!</p> <p> </p> <p> </p> <p> </p> <p> </p>