6 consultatnts later - issue still not resolved!

This is a second HelloPeter complaint to MTN as my issue has still not been resolved. I have been incorrectly charged for a data wholesale bundle in January. I made no such purchase through MTN and therefore want the R140.35 reimbursed. <br> <br> The initial response received from Tim (MTN Complaints team) on HelloPeter was him insisting that the charge was correctly made and said it was not an error. I checked my records and found an sms from MTN giving me 1GB of data which was a promotion - I did not subscribe or buy any data. He says I used the *140*2# service - this service gives me an error on my phone anyway! <br> <br> To date I have spoken to 6 consultants, none of which could assist. Today the consultant said I must go into an MTN store with my banking history to fax to their back office as they do not have direct contact or an email address which I could send to. This is ridiculous and unacceptable as MTN should be a centralized organization. Furthermore why must I take a trip to the store when this is MTN\s fault and I have disputed the issue 6 times on the phone?? Please see the latest reference number given: 143 234 003 and request num: ***. "