RS
Rudolf S
1 reviews | Active since Jul 2009
09 Dec 2016, 11:01
5th Request - NO FEEDBACK - REQ:***
<p>Good Day,</p> <p> </p> <p>This ismy 5th Request and 4months later. Still no feedback.</p> <p> </p> <p>Call Center does not answers their phones.</p> <p> </p> <p>Reference Number: REQ: ********** </p> <p> </p> <p>Erika</p>
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Replies (1)
MTN South Africa's replyOfficial
15 Dec 2016, 19:09Good afternoon Rudolf
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that we had a change in the 3rd party insurance company hence the delay in feedback. The matter has now been escalated to the relevant management team for urgent attention and to contact you directly with feed back and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply15 Dec 2016, 19:09
Official
Good afternoon Rudolf
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that we had a change in the 3rd party insurance company hence the delay in feedback. The matter has now been escalated to the relevant management team for urgent attention and to contact you directly with feed back and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,