1 reviews | Active since Jul 2011
5TH COMPLAINT - STILL NO RESOLUTION
Previous complaint - 29.07.2015<br> <br> FOURTH COMPLAINT - WHEN WILL I BE CREDITED ?????<br> AS MENTIONED BELOW I WILL NOT USE MTN TO RENEW MY CONTRACT !<br> <br> Complaint DD 21.07.2015<br> This is my third complaint for the same query - and to date I have not received any feedback ???<br> My contract will be up for renewal in a few months and I am reconsidering using MTN again.<br> <br> Complaint DD 14.07.2015<br> I HAVE JUST CONTACTED THE CALL CENTRE AND REALIZED THAT MY ACCOUNT HAS COME TO OVER R 800.00. DUE TO YORU STRIKE I WAS UNABLE TO INCREASE MY DATA BUNDLE LIMIT AND AS A RESULT I HAVE BEEN OVERCHARGED. I REQUEST THAT MY ACCOUNT BE CREDITED FOR THE DATA CHARGES- SEE PREVIOUS COMPLAINT BELOW.<br> <br> My previous complaint DD 15.05.2015:<br> <br> Good Day<br> <br> I have tried contacting your call centre to increase my self service limit ( DATA BUNDLE ) however no one answers.<br> Been to your branch but they cant help.<br> Should my bill come higher than expected I will demand a refund !
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that your account is high because of the data bundles you are purchasing using the Self Help Service and not because you are being charged Out of bundle rate. Purchases done using the Self Service data limit are billed to your Mtn account.
We hope you find the above in order.
Kind Regards
Itumeleng Rakoena
Best regards,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that your account is high because of the data bundles you are purchasing using the Self Help Service and not because you are being charged Out of bundle rate. Purchases done using the Self Service data limit are billed to your Mtn account.
We hope you find the above in order.
Kind Regards
Itumeleng Rakoena
Best regards,
