5th attempt now to sort out account. stop lying to me.

<p> it is now the 10th of August and no one has contacted me except for Shapiro Shaik Defries & Assoc. saying i must pay and resend them all the proofs which i do not have with me anymore. Should this issue not be resolved by the end of August 2017 I will be taking legal action as I am tired of all this stress and waisting my time and money on constant phone calls.</p> <p> </p> <p>do you actually do anything with these posts besides replying with empty promises. I have sent enough private messages with my contact details which have never been used except when asking for money on a service i terminated and never used again after cancelling</p> <p> </p> <p> </p> <p>4th attempt with a promise to be contacted</p> <p>3rd times the charm</p> <p>still nothing been done after reply</p> <p>i complained on hello peter and there was a response saying that they will be looking into the matter. a couple of weeks have passed and since the response on hello peter no one has contacted me or done anything to resolve the matter. i am however in contact with Shapiro Shaik Defries and Associates who are trying to put a garnish order with my employer to pay for a account which was cancelled when the 24 month contract was up. should this happen i will pull off all my records from my server with my outsourced IT department and take legal action against MTN for all this drama which has constantly been created by their mistakes.</p> <p> </p> <p>bellow is the generic message i got on hello peter after the last complaint which shows they do not really care about the problems they cause</p> <p> </p> <p>Dear Gordon, </p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.</p> <p>We would like to advise that this matter is receiving priority attention.</p> <p>We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.</p> <p>We would like to assure you that we are actively working to improve our service levels.</p> <p>Warm regards, </p> <p>Willem Jnr Loots</p> <p>MTN Complaints Management Team</p> <p> </p> <p>Jul 7, 2017<br />1 week ago<br />Official private business reply:<br />Dear Gordon, </p> <p>Kindly note have tried to touch base with you via email and on ********** 300 to no avail. </p> <p>From: Willem Jnr Loots [ MTN South Africa ] <br /> Sent: Monday, 26 June 2017 8:48 AM<br /> To: ********** ********** /> Subject: contact never cancelled / </p> <p>Will you be able to supply us with the account number in question so can review this matter and find a suitable way to close this matter. </p> <p>Looking forward to hearing from you. </p> <p>Warm regards, </p> <p>Willem Jnr Loots</p> <p>MTN Complaints Management Team </p> <p><br />Jul 11, 2017<br />6 days ago<br />gordon-bouwer:<br />my email is ********** and the landline number is my work number which is always available. i do not have the account number but the attorneys are constantly calling me and getting through so if they can you can.</p> <p> </p> <p>Jul 19, 2017<br />2 weeks ago<br />Official private business reply:<br />Dear Gordon, </p> <p>Thank you for your post. </p> <p>I will be touching base with you during the course of today so we can review and resolve this as a matter of urgency. '</p> <p>Please bear with me during this process. </p> <p>Yours sincerely, </p> <p>Willem Jnr Loots</p> <p>MTN Complaints Management Team</p> <p><br /> <br />Aug 4, 2017<br />6 days ago<br />Official private business reply:<br />Thank your for your post.</p> <p>The matter has been escalated to the Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.</p> <p>We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p> Warm regards,</p> <p>Willem Jnr Loots</p> <p>MTN Complaints Management Team</p> <p><br />Aug 10, 2017<br />1 second ago<br />gordon-bouwer:<br /> it is now the 10th of August and no one has contacted me except for Shapiro Shaik Defries & Assoc. saying i must pay and resend them all the proofs which i do not have with me anymore. Should this issue not be resolved by the end of August 2017 I will be taking legal action as I am tired of all this stress and waisting my time and money on constant phone calls</p>