RG
Renche G
1 reviews | Active since Mar 2015
29 Sept 2025, 13:48
5G ROOTER RETURNED
UNSATISFIED SERVICE, NO COME BACK WITH ANSWERS, BEING IGNORED, CHARGED FOR NO SERVICE,
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Renche G's updateReviewer Update
29 Sept 2025, 13:58My husband Paul (***) app**** for a rooter on line. They delivered a 5g rooter and we battled from the start to get signal. He called them daily and we realized by being told their is no 5g coverage in our area. We returned the rooter in 14 days time back to MTN at Waterfall Mall Rustenburg and they completed all the forms and said the contract is cancelled and we will not pay. Well we paid over R1000 with cancellation fees and all. We went to query this and all was completed again at Waterfall Rustenburg. Numerous call later and just ignored by MTN. The at last they said we must speak to someone in the signal coverage department and they said they will give us a letter in 72 hrs to say if there is coverage problems in that area. Well two weeks later and still no answer after we have been calling every second day. You know what MTN our family has a few contracts with you and I will not upgrade with you again. If you so want to keep my money, ignore my request keep your services for the future. Hope the R1000 makes you rich. I am no longer going to ask for your assistance in the matter. I am covered under the Consumer Protection Law and will take it up with the Ombugsman. Thank you kindly P Gavin
RG
Renche G's update29 Sept 2025, 13:58
Reviewer Update
My husband Paul (***) app**** for a rooter on line. They delivered a 5g rooter and we battled from the start to get signal. He called them daily and we realized by being told their is no 5g coverage in our area. We returned the rooter in 14 days time back to MTN at Waterfall Mall Rustenburg and they completed all the forms and said the contract is cancelled and we will not pay. Well we paid over R1000 with cancellation fees and all. We went to query this and all was completed again at Waterfall Rustenburg. Numerous call later and just ignored by MTN. The at last they said we must speak to someone in the signal coverage department and they said they will give us a letter in 72 hrs to say if there is coverage problems in that area. Well two weeks later and still no answer after we have been calling every second day. You know what MTN our family has a few contracts with you and I will not upgrade with you again. If you so want to keep my money, ignore my request keep your services for the future. Hope the R1000 makes you rich. I am no longer going to ask for your assistance in the matter. I am covered under the Consumer Protection Law and will take it up with the Ombugsman. Thank you kindly P Gavin