1 reviews | Active since Sept 2017
5G - No communication, no bare minimums
I regret ever getting their month to month 5G deal. From the very beginning, the router was misdirected to Durban and then when it finally arrived, it was incorrectly configured for Durban and then for Cosmo City before finally being configured to the address I had provided in the application. Then, I was double debited because "RewardsCo" didn't allocate my deposit, as if that should have anything to do withme. My email address was also captured incorrectly and despite numerous phone calls and emails, it was never corrected, even tho I made it clear to them that I needed my statement/invoices urgently to claim back from my employer. They just don't care. I eventually returned the router in April and got a reference number and everything; however 6 months later, I am still getting harassment SMSs to make payment and the account is being reported as still open to the credit bureau. Any and all communication to their customer services email is presumably being completed ignored. Whatever happened to customer service and bare minimums?
Despite receiving confirmation on 4 March 2025 that a dispute had been logged under reference SR ***, I have heard absolutely nothing since. Prior to that, I had already supp**** proof of return (from April 2024!) and had been asked again to provide the same information I’d already sent multiple times. The initial issue began almost a year ago, and I am still being harassed via SMS for an alleged R4,999 balance, despite having paid the last charge in good faith and returned the router with a valid IRMS reference (in retrospect, I was probably ****med with that last charge because they take a deposit at contract inception).
It is abundantly clear that MTN either cannot or will not maintain accurate records, communicate professionally, or resolve even the most basic billing queries. My emails are ignored. Their customer service simply cycles through staff repeating the same template responses with no follow-through.
I will now be escalated this matter to the Ombudsman and intend to pursue legal action if this continues.
Avoid this provider at all costs. No accountability, no systems, no service.
Despite receiving confirmation on 4 March 2025 that a dispute had been logged under reference SR ***, I have heard absolutely nothing since. Prior to that, I had already supp**** proof of return (from April 2024!) and had been asked again to provide the same information I’d already sent multiple times. The initial issue began almost a year ago, and I am still being harassed via SMS for an alleged R4,999 balance, despite having paid the last charge in good faith and returned the router with a valid IRMS reference (in retrospect, I was probably ****med with that last charge because they take a deposit at contract inception).
It is abundantly clear that MTN either cannot or will not maintain accurate records, communicate professionally, or resolve even the most basic billing queries. My emails are ignored. Their customer service simply cycles through staff repeating the same template responses with no follow-through.
I will now be escalated this matter to the Ombudsman and intend to pursue legal action if this continues.
Avoid this provider at all costs. No accountability, no systems, no service.