5G home wifi extremely slow, speed test confirms poor performance

I am writing this to make MTN aware of the serious issues with my 5G Home WiFi service. I am extremely dissatisfied with the service I am receiving from MTN 5G Home WiFi. I am subscribed to MTN’s 5G Home WiFi service, which is advertised as offering speeds of up to 600 Mbps. However, my connection is very slow and unreliable and does not reflect a 5G service at all. I have taken the time to perform a speed test while connected directly to the MTN 5G router. The result shows a download speed of only 6.76 Mbps, which is completely unacceptable for a service sold as 5G.I have already tried to resolve this matter: I visited an MTN store, where I was told the service is “working” I sent emails requesting assistance, but no proper support or resolution was provided Despite this, the problem remains unresolved The slow speeds affect basic usage such as streaming, working from home, and general browsing, making the service almost unusable.I request a proper technical investigation into my MTN 5G Home WiFi connection, a network or signal assessment to determine why speeds are so poor OR a refund or account credit for the period the service has not performed as advertised.If this issue is not resolved urgently, I will escalate the matter to ICASA and pursue further consumer protection options. Cell number linked to the service: *** Area: Namibia Bloemfontein