5G for R430 is missing
Hi. I've purchase 5G data for R430.00 FNB online banking and it's not showing on my phone balance. Date 1st May, Time 19:27. I have checked the no. and with the bank. The money is deducted from my account... But no Data received. I've tested it and bought 1G for R160 and that shows on my phone but the 5G for R430 is missing
Good day Nico,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent your complaint through to our customer service management team for urgent assistance. I have advised them that your bank account was charged already. You may also contact our call centre by dialing 135 from your device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Nico,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent your complaint through to our customer service management team for urgent assistance. I have advised them that your bank account was charged already. You may also contact our call centre by dialing 135 from your device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,