500MB Data Bundle

Item: MTN South Africa
Rating: 2
Author: PG J

I have requested and paid for a Broadband Top up Recurring 500MB, but the data doesn't get loaded. I have made numerous calls to inquire about this and every time they just tell me they will escalate it to a supervisor but I never hear anything back or receive the data, even after the 24 hour period they recommend. This has been going on for about one month, I do not know what to do anymore.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

31 Aug 2015, 11:04

Hello pgdejager,

We are truly sorry for the inconvenience caused and for the delayed response to your post.

We can confirm that there was a problem with the data bundle being activated on the account, however the matter was resolved and the bundle was activated on the 28th of August 2015.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,

MTN South Africa's reply31 Aug 2015, 11:04

Official

Best regards,

500MB Data Bundle

About

Community

Businesses

Follow Us