1 reviews | Active since Dec 2016

06 Apr 2017, 22:32

50 gigs

<p>Unfortunately I don't have the energy to type out this whole story yet again, I will probably not recieve a response. Long story short I app**** for 2 of those special 50 gigs contracts 4 months and to date all I get is empty promises one from the regional manager who promised to get the contracts approved. But now apparently the store has lost the documents and no body can help. I refuse to deal with the store any longer someone from the head office needs to call me as this is very bad for such a huge company.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2017, 15:47
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that this has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***1

Best regards,