50

Hi, I am very upset with mtn, I've upgraded my contract on the 1 April and they are charging me R169 subscription an the April book says R129, I was at the mtn store pinelands we're I did the upgrade I called 808 I emailed customer care but not getting help from none of them...how do I escalate this to someone higher . because the lady at the store is telling me that the consultant did the upgrade telephonically because the system was offline therfore they won't be able to change the subscription for me, how is that my problem, customer care says I will just pay what is stated on contract. .very poor customer service.