5 Weeks without a cellphone and i still get billed

This is my second complaint about the same problem in less than 2 weeks. My cellphone (LG G4) was sent in for a warranty assessment on the 29th of September, the assessment was approved on the 7th of October already i told the consultant (Rory Payle) at MTN Zevenwacht that i dont want the same device as this was the second time i had to go instore with cellphone. the 1st time it was an booked in as an OBF. No one as answers for me if i phone the call centre they tell me i need to go the store where i booked in. the store just tells me that they dont have any feedback for me. my account was billed with R450 for the month of October and i didnt even have a cellphone. my previous complaint was rep**** to saying the necessary authorities will be working on this (REQ:***). after a week a still didnt get any feedback. <br> <br> <br> I am now fed up and just want my phone back please.<br> <br> if anyone reads this and have idea what i can do to take this further please leave a comment. <br> <br> <br> sick and tired